Refund Policy

Thank you for supporting The National Maritime Museum of the Gulf. We strive to provide every visitor with an exceptional experience. Please review our refund policy before making a purchase.

General Admission Tickets

• If you are unable to visit on your scheduled date, please contact us before your visit. We may be able to transfer your ticket to another available date at our discretion.
• If the museum closes unexpectedly or cancels admission due to weather, emergency, or other unforeseen circumstances, guests will receive the option of a full refund or a ticket transfer.

Memberships

• Membership purchases and renewals are non-refundable and non-transferable.
• Membership benefits begin immediately upon purchase.

Donations

• Donations made to the museum are voluntary charitable contributions and are non-refundable.

Facility Rentals

• Deposits and payments for facility rentals are subject to the terms outlined in the rental agreement.

Museum Store Purchases

• Merchandise may be returned or exchanged within 30 days of purchase with the original receipt.
• Items must be unused, in their original condition, and in original packaging.
• Clearance items, gift cards, food products, personalized items, and special-order merchandise are not eligible for return.
• Shipping charges are non-refundable unless the return is due to an error by the museum.

Refund Processing

• Approved refunds will be issued to the original form of payment.
• Please allow 7–10 business days for refunds to be processed, although processing times may vary depending on your financial institution.

Questions

If you have questions regarding this policy or need assistance with your purchase, please contact:

The National Maritime Museum of the Gulf
251-436-8901
info@nmmog.org